We thought you might ask, so we put together these FAQS for you.
Why didn’t I get a tracking email?
Please double check the email address you have for your order, and your spam folder. If you cannot find it please contact us at email@example.com and we will resend your email.
Why don’t I have tracking for my item?
You should have received an email once your item was shipped that included your tracking number. Please double check your spam folder to make sure it didn’t get lost. If you cannot find it please contact us at firstname.lastname@example.org and we will resend your email.
Can I cancel my order?
Unfortunately, at this time we do not accept canceled orders. Please be 100% certain that you love what’s in your cart before making a purchase and we’ll do our part to get what you love to you in a timely fashion.
How can I make changes to my order?
Unfortunately, you cannot make changes to your order, cancel your order, or receive a refund. Please make sure all orders are entered correctly. If you forgot an item, please submit another order.
Something is wrong with the product, what do I do?
For items that are damaged, defective or not what you ordered, email us at email@example.com and send us a picture of the envelope, itemized receipt and the damaged product within 10 days of your order. For example, if you order a bag on Nov. 2nd, you will need to report the damaged item, along with the listed documentation above, to us by 11:59PM EST on Nov. 12th.
What payment methods do you accept?
American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, Paypal, Shop Pay, Venmo, Visa.
Which currency will I be charged in?
All payments will be in US Dollars.
Do you offer a buy now, pay later payment option?
We do not offer that ourselves, but depending on how you pay, your payment provider may offer it.
Shipping and Returns
Do you do International Shipping?
We haven’t forgotten about our international friends! Buy our stuff and we’ll ship it to you. Shipping costs will be calculated at the time of purchase.
What is your processing time?
Please allow 2-3 business days for your order to be processed.
How long will it take to get my item?
All shipping is with USPS and is subject to their timeline. When calculating your total shipping time, please keep in mind that the day the package is shipped is not considered the first business day; start counting business days from the first full day that the package is “in transit” to you. Note: business days are Monday through Friday, excluding weekends and holidays.
Does my package have tracking?
All packages are insured and tracked. And you will receive a tracking number via email when your order is handled and shipped. Tracking number emails often go into Spam Folders - please check yours.
What are your Returns and Exchanges policies?
Unfortunately at this time we do not offer refunds or exchanges for any order. Please be 100% certain that you love what’s in your cart before making a purchase and we’ll do our part to get what you love to you in a timely fashion.
Do you have physical stores?
No store, but you can check us out at the market! Please like and follow us on Facebook and Instagram to see where we will be next.